Crisis Management & Communications
Every organisation is susceptible to a crisis, as a result of internal developments, external threats or changes to the environment in which they operate. The common theme is that a balanced response to such a crisis is essential – and the wrong decisions can have serious implications for an organisation’s reputation and future.
We work with our clients to identify where particular issues have the potential to become crises or damage their reputation and then to mitigate this threat. Even when this is not possible and an unavoidable crisis develops, we provide a holistic crisis management approach, ensuring that every level of our clients’ communications are addressed, that members of their teams and supply chains are fully briefed on the agreed approach, and that our clients take a proactive approach to stakeholder engagement, ensuring that any issues are dealt with swiftly and effectively.
We provide considered strategic counsel on crisis PR and reputational management to our clients’ chief executives and board level executives, including exhaustive preparations for dialogue with stakeholders, the questions that could be asked of them and their organisations, and the client’s key messages.
Crisis communications and urgent response
Our team is available at any time to provide immediate assistance in the event of a crisis or reputational issue. If you urgently need support, please contact David Patricks, on +27 (0)12 752 9423 / +27 (0)76 699 2974 (out of hours) or email firstname.lastname@example.org.