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Shoppers Experience reviews Jean Crossing

In June, the most powerful consumer campaign in South Africa received a standing ovation from many of the business owners in River view for conducting one of the most detailed review ever.  Shoppers Experience has since continued to receive emails and requests to visits establishments and business centers.

On the 25th of June 2015, the review team visited Jean Crossing Mall. The center is comfortably nestled between the N14, Jean Avenue and Rabie Street, and lying directly below the Gautrain rail bridge, Jean Crossing is designed to perfectly meet the shopping needs of both commuters and residents.

The Centre was opened 26 February 2015 and since had its share of bad and good publicity in the media. However, the team picked the center as the next stop based on mails received from shopper about their different experiences at the center.

On arrival at the intersection on rabie street, we got really confused as there was no visible indication of the entrance to the mall. This made it a struggle to get the right of passage at the intersection as there was no light indication or stop sign assistance.

On entering, we realized how little traffic control detail was available to drivers turning into Burger King, in 20 seconds there was already a pile up of cars behind us. We had no other alternative but to skip Burger King and make another stop.

Some meter by a curve and we already noticed customers of woolworths dodging traffic as there was no zebra crossing markings, just another meter and Dischem customers were faced by the same fate. An elderly lady  trying to cross from Dischem was assisted by a team member, she explained her discontent regarding the situation and how long she has had to deal with the situation since the mall opened for business.

The center was very clean and spacious, parking was adequate with lots of cheerful car guards, surprisingly there were no visible center security personnel, and a more closer look revealed a scanty security operatives on the centre ground.  The centre architecture is lovely with a number of great convenient stores.

 

 

*The review score of the center is available at the end of the article*


 

 

Business Units Review


 McDonald

How receptive were the sales executives
Poor : Unpleasant and rude

Did you feel welcome and special?
NO : A very tasteless atmosphere

Was there a manager available?
Poor : Manager was unhelpful

Did the business provide support or make a public complaint system available?
NO : Sketchy details of call center to sort store problems

Did the service executive make an effort to be of assistance to you?
Fair : Manager at the center made an effort

How do you view the business generally?
Worst Customer service at the center

Would you recommend the business?
The review panel review – No

Customers Comments?
Customers at the business center were : Dissatisfied with service received

Business Rating

2/10

 

General comments : All the review panel members rated this business poorly. It is listed in our record for the center as the business with the poorest customer service experience. However, the team would like to believe the recommendations agreed with the manager would be considered to make this center better in the future.


 Burger King

How receptive were the sales executives

Great : Cheerful and helpful

Did you feel welcome and special?
YES : A very good atmosphere

Was there a manager available?
Great : Manager was very helpful

Did the business provide support or make a public complaint system available?
YES

Did the service executive make an effort to be of assistance to you?
YES : Skeptical at first but understood the campaign and assisted

How do you view the business generally?
Great Customer service

Would you recommend the business?
YES

Business Rating

6/10

 

General comments : All the review panel members rated this business well. 3 out of the review panel believe they will recommend and be back at the business centre.


 John Dorys

How receptive were the sales executives

Great : Cheerful, free and helpful

Did you feel welcome and special?
YES : the welcome was very warm

Was there a manager available?
YES – Manager was  helpful

Did the business provide support or make a public complaint system available?
YES : there were 3 managers available and a comments box

Did the service executive make an effort to be of assistance to you?
YES

How do you view the business generally?
GREAT – beautiful and well managed establishment

Would you recommend the business?
YES

Business Rating

6/10

 

General comments :warm atmosphere and the setting accommodates the whole family and there’s a monitor inside to watch the kids while they play outside. very safe


Nandos

How receptive were the sales executives
FAIR : Unpleasant at first but the manager in charge helped

Did you feel welcome and special?
FAIR

Was there a manager available?
YES –  Manager did his best to help

Did the business provide support or make a public complaint system available?
No: you have to forward it to the head office

Did the service executive make an effort to be of assistance to you?
Fair : Manager at the center made an effort

How do you view the business generally?
They can do better

Would you recommend the business?
Yes

Business Rating

5/10

 

General comments :  The review panel members rated this business satisfactory. as much as they do have a platform for complaints in place, its not enough and its inconvenient for customers to voice their complaints in the head office .


Romans Pizza

How receptive were the sales executives

Poor : staff was not friendly

Did you feel welcome and special?
Poor : No

Was there a manager available?
Poor : Manager was a bit helpful

Did the business provide support or make a public complaint system available?
Yes, but you must go through the line of managers if the matter is not sorted, they take it to the head office

Did the service executive make an effort to be of assistance to you?
Fair : Manager at the center made an effort

How do you view the business generally?
Poor: Worst Customer service at the center

Would you recommend the business?
No

Business Rating

5/10

 

General comments : All the review panel members rated this business satisfactory, it can do better.


Subway

How receptive were the sales executives

Good:affectionate faces.

Did you feel welcome and special?
Good: we were desirable received

Was there a manager available?
Good: the manager was very helpful

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Fair : Manager at the center made an effort

How do you view the business generally?
Best Customer service at the center

Would you recommend the business?

Yes

Business Rating

9/10

 

General comments : All the review panel members rated this business good. It is listed in our record for the center as the business with a good customer service experience.


Crazy Store

How receptive were the sales executives

Good :Genial

Did you feel welcome and special?
Poor : We were gladly received

Was there a manager available?
Good : Manager was helpful

Did the business provide support or make a public complaint system available?
Fair

Did the service executive make an effort to be of assistance to you?
Fair : Manager was helpful

How do you view the business generally?
Good:Customer service at the center

Would you recommend the business?
Yes

Business Rating

4/10

 

General comments : The review panel members rated this business fair. It is listed in our record for the center as the business with the fair customer service experience.


AbsolutePet

How receptive were the sales executives

Good : Great welcome

Did you feel welcome and special?
Good : We felt appreciated

Was there a manager available?
Good : Manager was pleasant

Did the business provide support or make a public complaint system available?
Fair: there is a complaint book

Did the service executive make an effort to be of assistance to you?
Fair : Manager at the center made an effort

How do you view the business generally?
Good: its beneficial to the patrons

Would you recommend the business?

Yes

Business Rating

6/10

 

General comments :Panel members rated this business adequately.


Matrix Warehouse

How receptive were the sales executives

Good: pleasant

Did you feel welcome and special?
Poor : we felt appreciated

Was there a manager available?
Yes: the manager was on site.

Did the business provide support or make a public complaint system available?
Yes, line managers are available to handle complaints

Did the service executive make an effort to be of assistance to you?
Good: manager at the acenter made an effort

How do you view the business generally?
Good:the staff engages with the clients

Would you recommend the business?
Yes

Business Rating

7/10

 

General comments : the shop is alive because of the bubbly personalities of the staff.


Bela&Boo

How receptive were the sales executives

Good:affable

Did you feel welcome and special?
Yes:desirable

Was there a manager available?
Yes: very helpful

Did the business provide support or make a public complaint system available?
yes

Did the service executive make an effort to be of assistance to you?
Yes

How do you view the business generally?
Good

Would you recommend the business?
Yes

Business Rating

7/10

 

General comments : first time comers are welcomed and given options and recommendations of the menu


Joubert & Monty

How receptive were the sales executives

Good

Did you feel welcome and special?
good: The welcome was warm

Was there a manager available?
No

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Yes: very helpful

How do you view the business generally?
Good

Would you recommend the business?
Yes

Business Rating

6/10

 

General comments : good service


Sorbet

How receptive were the sales executives

Poor : Unpleasant and rude

Did you feel welcome and special?
Poor : A very tasteless atmosphere

Was there a manager available?
Yes

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Yes: she was helpful

How do you view the business generally?
Fair:

Would you recommend the business?
Yes

Business Rating

4/10

 

General comments : They must learn to make customers feel special and give them value for their money


 

Dischem

How receptive were the sales executives

Good: very obliging

Did you feel welcome and special?
Yes:we were embraced

Was there a manager available?
Yes: were were referred to him from the start

Did the business provide support or make a public complaint system available?
Yes, Their email accommodated complaints and put customers needs first

Did the service executive make an effort to be of assistance to you?
Yes: Very helpful and pays his whole attention to the customers

How do you view the business generally?
Good:

Would you recommend the business?
Yes

Business Rating

8/10

 

General comments : All the review panel members rated this business good. but it can do better in some fields


Cadac

How receptive were the sales executives

Fair: warm welcome with smile

Did you feel welcome and special?
Yes

Was there a manager available?
Yes

Did the business provide support or make a public complaint system available?
yes

Did the service executive make an effort to be of assistance to you?
Fair:an effort was made

How do you view the business generally?
Fair

Would you recommend the business?
Yes

Business Rating

5/10

 

General comments; satisfactory customer service, but can be even better.


Muggy&Bean

How receptive were the sales executives

Fair

Did you feel welcome and special?
Yes

Was there a manager available?
Yes: we had to wait quite a bit for the manager

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Yes

How do you view the business generally?
Fair

Would you recommend the business?
Yes

Business Rating

5/10

 

General comments : while we waited for the manager, someone could have attended to our need. service needs a bit of improvement by not making the patrons wait for a long time to get service.


Fukuda

How receptive were the sales executives

Poor

Did you feel welcome and special?
Fair

Was there a manager available?
NO

Did the business provide support or make a public complaint system available?
No

Did the service executive make an effort to be of assistance to you?
Yes, but did not pay his attention to us

How do you view the business generally?
Fair

Would you recommend the business?
No

Business Rating

3/10

 

General comments : All the review panel members rated this business poorly. It is listed in our record for the center as the business with the poorest customer service experience. However, the team would like to believe the recommendations agreed with the manager would be considered to make this center better in the future.


PicknPay

How receptive were the sales executives

Approachable and accessible

Did you feel welcome and special?
Yes: Hospitality was good

Was there a manager available?
Yes, he made time to talk to us

Did the business provide support or make a public complaint system available?
Yes: theres a number and email for complaints placed on the wall

Did the service executive make an effort to be of assistance to you?
Yes

How do you view the business generally?
Good

Would you recommend the business?
Yes

Business Rating

8/10

 

General comments :great service. keep it up


Solomons

How receptive were the sales executives

Fair

Did you feel welcome and special?
No

Was there a manager available?
Yes

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Yes

How do you view the business generally?
Fair

Would you recommend the business?
Yes

Business Rating

5/10

 

General comments : All the review panel members rated this business fairly but lacks some customer service ethics.


Woolworths

How receptive were the sales executives

Good: Convivial

Did you feel welcome and special?
Yes: they accepted us and friendly

Was there a manager available?
Yes

Did the business provide support or make a public complaint system available?
Yes

Did the service executive make an effort to be of assistance to you?
Yes: samples were given to us

How do you view the business generally?
Good

Would you recommend the business?
Yes

Business Rating

8/10

 

General comments : great service. customers are treated with respect


 The wooden Award can only be given to one shop that is exceptional and the decision of who to recognize was made by the whole team.

The business with the most exceptional Shoppers Experience at Jean Crossing Mall is :

Subway


shoppers panel

Review Panel : Jean Crossing Mall – 25 / 07 / 2015


Millionsworth Public Relations
We are a public reputation management company, We Specialise in Reputation and Public Relationship Management. Our campaigns and strategies are designed to help our clients utilise the very best public platforms available to create and manage their reputation worth.

For COVID-19 updates, visit official government website www.sacoronavirus.co.za

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